Help & Support

Device requirements and supported features for AWC Interlink clients.

Individual Clients

Personal use — calls, texts, and fax via any modern browser and internet connection.

Smartphone

iOS & Android

  • Make & receive calls
  • Send & receive SMS/MMS
  • Access voicemail
  • View call history

Computer / Laptop

Windows, macOS, ChromeOS

  • Full web portal access
  • Make & receive calls (browser)
  • Send & receive SMS/MMS
  • Manage account settings

Tablet

iPad, Android Tablet

  • Make & receive calls
  • Send & receive SMS/MMS
  • View call history
  • Access voicemail

Business Clients

Full platform access — switchboards, multi-line management, call routing, IVR, analytics, and more.

Computer / Laptop

Windows, macOS, ChromeOS

  • Switchboard & admin panel
  • Multi-line call management
  • Call routing & IVR setup
  • Analytics & reporting
  • User & company management

Smartphone

iOS & Android

  • Business calls & SMS
  • Voicemail access
  • Live monitor alerts
  • Campaign notifications

SIP / VoIP Desk Phone

Optional hardware

  • Direct SIP registration
  • HD voice calls
  • Extension dialing
  • Physical presence on desk

Tablet

Supervisor / Floor use

  • Live call monitoring
  • Supervisor dashboard
  • Real-time queue view
  • SMS management

All devices require an internet connection

AWC Interlink runs entirely over the internet. No traditional phone line is needed. Operates over web browser, mobile devices, soft phonesand SIP devices.